Product and feed support
Installation, Google connection, product validation, synchronization, plan, and account questions.
support@catavexa.comTarget: within two business days
Merchant support
Bring the store domain. We’ll help trace the feed.
Need help with your Google feed? Contact support@catavexa.com with your Shopify store domain and a short description of the issue.
Contact the right team
One clear route for every kind of request.
Email can be sent at any time. Standard support hours are Monday–Friday, 09:00–17:00 Pakistan Standard Time, excluding public holidays. The target initial response time is two business days. Support is currently available in English.
Privacy and data deletion
Access, deletion, privacy rights, retention, or questions about how Catavexa handles merchant data.
Security reports
Potential vulnerabilities, exposed credentials, suspicious access, or other security concerns.
Billing and legal
Plan charges, billing state, contract questions, or formal legal notices.
Report a product issue
Details that help us find the right event quickly.
Do not send passwords, OAuth tokens, API keys, payment details, or customer personal data.
Include these details
- The permanent .myshopify.com store domain
- A short description and expected result
- Feed name, target country, and affected product or variant
- Approximate time and timezone of the event
- Visible error code and a screenshot with private data removed