Products are not synchronizing
Work through feed status, plan limits, validation, Google access, and queued jobs.
Check in this order
- Confirm the app is still installed and the feed is active rather than paused or archived.
- Check whether the product and feed counts are inside the effective plan limits.
- Open product readiness and resolve blocker-level findings.
- Confirm Google is connected and the selected Merchant Center account is still accessible.
- Review synchronization history for a failed or delayed job.
- Run a manual sync after correcting the underlying issue.
Send useful details to support
- The .myshopify.com store domain
- Feed name and target country
- Affected Shopify product or variant ID
- Approximate time of the last attempt
- The visible Catavexa error code or message
Still stuck? Email support@catavexa.com with your .myshopify.com domain and a short description of the issue.