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DocsTroubleshooting

Google account disconnected

Restore OAuth access after revocation, expiry, or an account change.

Reconnect safely

  1. Pause affected feeds if they are still scheduled.
  2. Open the Google connection page and choose Reconnect.
  3. Sign in with an account that can access the intended Merchant Center account.
  4. Select and verify the Merchant Center account ID again.
  5. Run a connection check before resuming or manually synchronizing feeds.

Why access may stop

  • The user revoked Catavexa access in Google.
  • The Google account lost Merchant Center permissions.
  • An administrator changed organization access or security policy.
  • The saved refresh token became invalid.

Still stuck? Email support@catavexa.com with your .myshopify.com domain and a short description of the issue.